Caroline Mitter has kindly allowed me to share this post with you about the process of becomming a team with her dog.
"I've been thinking about Cricket, including our recent outings and the status of the minor issues we've been working on, and I've made a decision that is largely symbolic in CA but emotionally important.
Look, ma, no training tags!
Like Rani Aguirre, he's in the owner-trained service dog graduating class of summer 2017. I have sometimes referred to him as my service dog before now and he has met the ADA requirements for some time, but I've kept an "in training" patch on his work harness because I felt that there were some minor things that we needed to iron out and I wanted to be able to use the "in training" tags to remind everyone, especially myself, that he wasn't perfect.
He's still not perfect, he sometimes loses track of his neuron in group class, and we're still adding more tasks. However, he has really matured over the last few months and shown me that he is on point when it really matters. He can work without any reward besides my attention, pick up his leash and hand it to me instead of taking advantage under distracting conditions, and switch from play mode to work mode at the park if I need him. Despite his playfulness while off duty, he has been barked at and even charged by another dog in public with no reaction. He has worked some LONG days and nights in stressful situations, such as the UCDMC ER, and handled himself with aplomb on a recent trip to a friend's farm, complete with goats, chickens, and an overly friendly pony.
He and I have gotten better at communicating with each other and I understand now that when he's restless, it's not a lack of training, it's that he has a need that hasn't been met or he's trying to tell me that *I* need to take care of myself. I've gotten to where I hesitate to leave the house without him. We'll keep working on keeping track of that neuron in group class and adding more tasks. Now that the weather is getting more reasonable outside and I have a bit more energy, I'm hoping to work more on tracking and preparation for other dog sports.
It's been a bit over 3 years since I first brought up the idea of getting a service dog with my mentors and family, which started with researching programs, deciding I would train a dog myself, and finding a breeder who was having a litter, then 2 years of puppy raising and training. It's not been a fast, cheap, or easy process by any means. I'm incredibly grateful to all those who have supported us along the way and who continue support our growth and development as a team - Linda Barter as matchmaker and puppy raising mentor; Kim Wurster as breeder of the best dog ever; Nancy Haverstock Abplanalp and Donna Hill as our primary professional training support; Sandra Walther as public access training buddy; Christy Corp-Minamiji and clan as second family who gave him stability when I was in the hospital for weeks; the UCD vet behavior team (I think Michelle Borchardt was the first one who told me I could do it); my online training mentors in crime, I mean, um, um (Patty Aguirre, Cheryl Bloom, Karen Johnson Lawrence, Jo Butler, Carol Hall, Micha Michlewicz, Lynn Shrove and many more); my family, who financially backed this questionable startup and took him on countless walks and dog park trips; all of the local people who helped socialize and puppy sit him; and of course his entire online fan club, who made me laugh and supported me when I was feeling down about training and life in general.
What Are the Best Learning Environments for Your Puppy?
Start in a familiar environment (at home with familiar people). Choose the basic skills you need your puppy to know. Don't flood him with too many behaviors.
One person teaches him one skill at a time.
Teach the basic behavior (either by capturing, luring or shaping). Wait to add the hand cue until the puppy is clear on what the final behavior is.
Take him to at least 4 more rooms in the house and reteach the behavior from the start. This helps him to learn exactly what the behavior is and what cues you use for him to know what you are asking (they might be your body position relative to him, a prop you might use, a hand signal, and lastly the verbal cues you might use.) Most dogs learn body language easiest as that is how they communicate with other dogs. Each room will have different distractions. The more behaviors you teach and the more locations, the faster the pup will relearn them. This is calling 'learning to generalize".
Next add some distractions like you clapping hands, turning around, placing treats on a nearby surface, and cue him to do the behavior. Start with low-level distractions and progress to higher level distractions. Progress to doing jumping jacks, jogging by him as you cue him etc. Get family members to help add distractions incrementally. Give them specific instructions of what you want them to do,
Next, start generalizing the behaviors to other slightly more distracting environments out of the home: the deck, back yard, front yard, driveway, sidewalk, park etc. Before you start each session though, give your puppy time to explore the new space. That will help him get the sniffies out of his system and to get comfortable in the environment before you start reteaching him.
Now it's time to think about adding the presence of strangers, other known dogs, swings swinging etc. Ask neighbors and friends to come over for puppy training sessions. Retrain the behaviors with them watching, then adding mild distractions.
Now the pup is ready for puppy class. Choose one that has a clear structure and does not offer free-for-all play sessions. The point of classes is to teach your puppy to work with you in the presence of the distractions. Get permission from the instructor to bring your puppy into the environment to sniff around before the other puppies arrive. That way he will be comfortable in the environment before the other puppies arrive. This is called "acclimating".
Take the class and participate with your puppy as she can do. You will find that she is already far ahead of other pups in class as the foundation for learning has been laid.
Once the classes are over, continue training more complex behaviors at home, then away from home as before.
Then sign up for adolescent classes and advanced distraction classes. Each time, your pup will be exposed to new dogs and people in class. Ideally, find different location to take classes.
Then start to work on behaviors in more public places where you have previously taken the puppy when you were socializing her as a small pup (up to 16 weeks). This lays the foundation for public access later on.
How to Use the Clicker to Shape my Dog's Behavior
Your job is to find out what food or toy rewards are meaningful enough to your dog to make him want to play the game with you. And training really is a game to the dogs and you too!
Psychologist Skinner called the tiny steps in developing a new behavior “successive approximation” and he was right! If you reward really simple behaviors that are part of a more complex behavior, you can get the dog to change that behavior little by little into the more complex final behavior. The dog is “approximating” a behavior at first. Today we call this "'shaping".
Shaping a Behavior
If we first asked your dog to shut the door and just waited for the behavior to happen, we would be waiting a long time. So that method doesn’t work for this complex behavior. But by asking the dog to do a tiny bit of the behavior (touching the nose to the door), we now have the dog doing something that will lead to closing the door.
Next, we ask for a harder touch (as this will be needed to shut the door). Next, we can open the door a crack and ask him to push it closed. If he does not, we can get the dog to increase the behavior by simply waiting. Your dog will likely offer another touch, giving an extra hard push (as if to say, “Hey! Did you see that?”) and you click as he does so. If you reward him with a couple of treats, most dogs remember this and are more likely to do that same harder push again.
Practice at that level for a few clicks, then ask for a little more by opening the door slightly wider. And so on until the behavior is complete.
Have a look at the video to see how shaping is used to teach a dog to close a door.
A Written Plan
It is very helpful if you have a written plan of what the shaping might look like before you start training a task. Start by brainstorming: at the bottom of the page, write down the final behavior you want, then at the top, write down the first behavior you would think your dog might offer you. Most behaviors start with a sniff or a look in the right direction, the progress to a nose touch, paw or other foot movement etc.
Try to figure out what the steps would look like in between to get you there. Number them if it helps. You dog may not follow your plan, but at least you will have an idea of where to go with what he does offer you. If you get stuck, break each step down into 4 more micro steps. Make it as easy for him to take each small step as you can as this is how you can quickly progress to the more complex final behavior.
Jessie learned the basic idea of how to close a door in about 30 minutes of actual training time when she was about a year old. We had not done much shaping before this so it was new to her. I was cooking her treats on the BBQ and needed to take frequent breaks to check the meat. This was perfect as it gave her a chance to wander off and sniff, then she was eager to come back and try again. Perhaps she was processing the information she was learning.
For some dogs, shaping occurs quite quickly, while for others (especially the first few shaping exercises you do) each step may need to be broken down even simpler. The more experience a dog has with shaping, the more quickly the final behavior is offered. Now at almost 2 years, Jessie can move through a shaped exercise quite quickly and has the final behavior accomplished in record time (for her).
For practice before trying to teach your dog to shut the door, try shaping a firm nose touch to a piece of tape on your hand. Then try moving the tape to the door. Your pointing finger becomes a target to help the dog to learn that you him/her to touch the tape.
What Else Can I Do with Shaping?
Now that you know how to shape, the world is your oyster! You can train your dog to do anything! Start with simple behaviors and progress to more complex ones. Starting with Object-based shaping where your dog interacts with a physical object such as a target, book, chair, box etc is much easier than non-object based shaping like swinging into a heel position or giving you eye contact in distracting environments.
Choosing a Breed or breed mix for a Service Dog
How do I choose a large breed dog for my needs? I was considering German Shepherd Dogs but have been advised against them for many reasons. I need a dog that is sensitive to me as I have anxiety.
The key thing about any breed of dog is to choose one that matches your lifestyle. If a dog doesn't fit into your life, it won't work overall.
Another thing to look at is what specific tasks are you hoping the dog will do for you. Obviously, the dog will need to be able to physically do the tasks and you want to choose one that can be sensitive enough to be connected.
Any of the gun dog breeds generally could do well as they are sensitive and love to work with their person. A Golden Retriever, Labrador Retriever, German Short-Hair Pointer, Hungarian Vizsla or Brittany might be a few breeds to look at. A Standard Poodle might be another dog that is sensitive but level-headed.
One thing to be aware of is that in many breeds, there is a difference between the hunting lines and the conformation lines. Look at the specific lines they come from and what they have been bred to do and what titles they have. Hunting lines alone tend to need more exercise than those from conformation lines. A great example of this is the Golden Retreiver. There are field lines can be very high energy dogs who need much daily exercise, and then there are conformation Goldens like the dog off "Homeward Bound, The Incredible Journey" with Michael J Fox who are more laid back for both exercise and temperament. I've had two of the latter and they were wonderful family pets and made great therapy dogs as they loved people and were sensitive to their moods.
Another thing to consider is to look at how the general public views the breed. This dog will be at your side in public and will affect how the public, managers, and co-workers interact with you. A friend of mine noticed that people were much more friendly, helpful and tolerant of her needs when she retired her Belgian Malinois and got a yellow labrador. She felt they were uncomfortable with the Malinois as it was a protection breed. He was actually a very people social dog but people's perspectives do affect their interactions. If you get an unusual breed, you will be stopped frequently to be asked "What kind of dog is that?" which you may or may not be comfortable or have time to do.
Go meet the actual breeds!
Go to dog shows and meet breeders of your chosen breeds. Talk to them, interact with the adult dogs.
Find out if they possess the characteristics you need in a service dog and if you could live with the general nature, grooming needs, exercise etc of the breed. What are the pros, cones and health issues of the breed for your specific needs?
Find average people who live with the breed and talk to them. Arrange to see the dogs at home and away from home. Check out dogs at dog parks and talk to the people who accompany them. Observe how attuned to their person they are. Find out what the person likes and dislikes about the breed and their specific dog. Even within breed lines, each individual dog can vary quite a bit in his or her attentiveness, sensitivity, awareness etc. so choosing a breed doesn't ensure that you will get the dog you are hoping for. It comes down the individual choice of the pup. Check out a previous post on temperament tests of young adult dogs and puppies.
Allow yourself at least 6 months to find a pup or adult dog. Allow longer if you live in an area with lower numbers of breeds or dogs in general.
A BIG TIP:
If at all possible, go to see the adult dogs you will be getting a puppy from. Breeders interpretations of what you are looking for and what you actually get may be very different things.Their definition of 'sensitive' or 'low exercise needs' may not be the same as yours. If you see the adult dogs in real life, you can judge for yourself if you can live with the characteristics their lines have in them. Just because a breeder has had a few dogs trained and used as service dogs does not mean they actually understand your specific needs (especially since there is such a wide variety of types of service dogs) or can select a pup for you without ever meeting you. Since you are going to be investing so much time, money and energy in this pup, it is wise to arrange a visit with the parents, even if it costs you money on travel and an overnight stay or even a flight. Basically, this may limit you to pups that are within a days drive but at the very least, start there. Shipping a pup during the fear period can set her way back in confidence and socialization. Ideally, if you can go get her and bring her home, you can start the bond on the journey home.
Answers to Video Observations
You may see more than this!
1. Grinning Dog
Front legs shifted
Fold left leg under
Looks at ground (or shoes?)
Looks at owner (with eye contact)
Blows his cheeks out
Dips his head
Briefly stands still
(In case you are interested, many of these are calming behaviors meant to calm both the dog himself and the owner. The behavior context is that the owner just came home from being away at work. The dog could also be offering the behaviors in response to seeing the video camera.)
2. Dog Doing Nothing
Dog runs to edge of bed
Looks to left
Looks to right
Raises left paw
Looks to left
Folds ears back
Eyes look to right
Looks to left
Ears perk up
Opens and closes mouth a few times
Stops panting (as camera approaches)
Looks directly into camera
That’s a lot for doing nothing! 30 (or more) behaviors!
3. Papillion close up
Moves head to left
Rotates eyes to left
Moves chin down
Looks back at camera
Moves head back towards camera
Opens eyes wider
Looks to left
Moves chin down to left
Looks back at camera (as camera pans away)
Lifts head slightly
Turns head to right away from camera
Rotates ears away from camera
Looks back at camera
Looks down as turns head past and away from camera to left (avoids eye contact)
Looks up past camera
Looks down and up
So, what did you learn from watching the dogs behaviors in these videos?
Hopefully, that dogs offer many clickable behaviors all day long. We trainers just have to improve our observation skills and our clicker timing to be able to capture them to use them to shape behaviors we desire!
Hone Your Observations Skills!
Practice Without Your Dog
Take a break during a walk to sit where you can see people and their dogs walking by. Choose a behavior and watch for clickable behaviors in the stranger’s dogs. A clickable behavior is any behavior that the dog does is part of or shaping towards a specific desired. For example, greeting a person politely. Watch that dog closely and use your pointer finger as a pretend clicker and tap it on your leg when you observe any behavior that is part of greeting a person politely. They might include sniffing an offered hand, dropping head when approaching, sitting when approaching, looking away, looking back at their handler, standing calmly after approach etc.
Any behavior is fair game, including mouth movements, more subtle body movements, etc. When you have tried this on three or four dogs, count how many clickable behaviors another dog does. You might be amazed!
To continue your practice, start looking for more subtle behaviors. Watch what a dog does with his eyes and ears. If you watch your own dog closely you can start picking out blinking, relaxed eyes, wide eyes, pupils dilating during play, subtle breathing patterns, muscles relaxing or tightening and much more. For some training situations, you may need to click these as a tiny step in the start of shaping the direction of the new behavior.
You can also watch videos or DVD's of dogs to see how many behaviors they actually do offer that could be clicked! As you learn the bigger behaviors, such as scratching, yawning etc, you can start looking for smaller behaviors. The more subtle behaviors may be hard to see in videos so that’s why watching real dogs up close is best.
Watch these short video clips and make a list of how many different behaviors you can observe. Turn off the audio so it doesn’t distract you. For a list of behaviors that can be observed, see the next blog post.
1. Grinning Dog
2. Dog ‘Doing Nothing’ (according to the owner)
3. Papillion close up
4. Daxie head pictures look for more subtle behaviors
Dogs Do Behaviors All the Time.
Some behaviors are for movement, some are for communication with other dogs and humans, some express emotions, some are just dog behaviors! Most behaviors are clickable in the training context. As your powers of observation improve, you’ll be able to capture not only head turns, chin dips, and tightening muscles, but even eye movements!
(Aside: If you are interested in learning what many of these behaviors mean, you can read books such as “On Talking Terms with Dogs” by Turid Rugaas which explain the meaning and context of social interaction behaviors and help you understand dogs better.)
Starting your puppy out right can make a high difference in both his progress and the final outcome. Every potential service dog needs a solid basis for dog and human socialization and environmental enrichment. The 8-16 week when they first come home covers two socialization sensitive periods and is a critical time to start developing social skills with other dogs and people. Use it wisely.
Look around at your local classes. Visit a class or two by a couple of different trainers before you join them. Ask if they have had other SD candidates in class and then ask for their reference info so you can talk to them.
Choosing a puppy class to take your service dog pup to can be made easy if you have some criterion in mind. Use the list below to see if the class will meet most of your needs for your service dog candidate. It is unlikely that any one trainer will met all the criterion, but the list will help you make your best choice. Feel free to sign up for more than one if the trainer only offers one a week or is missing any key criterion that another class may offer. Above all, be prepared to be your puppy's advocate and be careful to keep all experiences positive. Ask questions about what is the basis of a specific behaviour if it is not obvious to you or if you have concerns. You have the right to obtain (keep your puppy safe) during parts of training you don't agree with. Get him to do other known behaviours during those periods to keep him busy and use the time effectively.
The bottom line is that you are looking for a class that focusses on using the other puppies not only for socialization to continue dog language and bite inhibition skills, but as a distraction that he can be called away from and do other behaviours in their presence. A class that lets the puppies play for long periods, without frequent call aways and then ends only teaches the puppies to be more focussed on the other puppies.
Feel free to print off this page as a handout to give to your trainer to help her understand your needs better. All puppies will benefit, not just service dog candidates.
Name of trainer: _________________________ website: _______________________________
Address: Location: ________________________________ city: _________________________
Contact info: phone:_________________________ email:_______________________________
How to Choose a Puppy Class for Your Service Dog Candidate
Look for a Class Where:
___1. The trainers focus on simple ways of getting behaviors such as luring with food or capturing with a marker sound to start with, then shaping with slightly older puppies. Force should not be used (pushing a puppy into a sit or down or pulling on the leash).
___2. The puppies are paired off for short spurts of play, then rotate partners. This allows the pups to learn to interact with other puppies of different sizes, fur length and shape and energy levels.
1:1 allows the humans to gently intervene before things get out of hand. In small rooms, baby gates or Xpen dividers are helpful to keep the pairs apart. Trios can be allowed if each puppy has been successful interactions with the other two singly first.
___3. The humans are on their feet and interacting with their pups (not sitting on the sidelines). Premack Principle should be used during interactions. This means that the puppies learn some simple behaviors like eye contact, sit or nose target to a hand, then allowed to play with a partner for a few minutes, then are called away and asked to do a simple behavior, given a reward then sent back to play with their buddy. This teaches them good behavior patterns such as coming away from another dog and focussing on her handler despite the distraction of other dogs. This must happen right from the start.
___4. The trainers teach you about dog body language and what the most common behaviors mean. How do you know when the puppy is not feeling comfortable and when you need to redirect their attention or intervene.
___5. Class is short (45 min or so). Longer sessions are not desirable. In fact, shorter is better as there is better chance of positive experiences for the puppy. Young puppies get tired quickly.
___6. Handlers start learning without the puppies. The human handlers need to learn the theory and practice before applying it on their dog. They need a chance to focus without the distraction of the puppy. This can occur in a human-only session before class starts, and also at the beginning of each class. 10-15 minutes is enough to teach you what you will be doing in class as well as set up the handling expectations for each class and where your starting spot will be. Then you go get your puppy. A family member or friend can be waiting in the car or outside with your pup.
___7. The trainers provide a variety of different environmental enrichment opportunities each session. This could be different flooring, things to crawl over, under and around, hanging things, sounds playing in the background, things commonly seen in life (crutches, canes, children, ladders, wheelchairs or strollers etc)
___8. Children are welcome in class but are supervised by a teen or adult whose sole job is to work with the child on interacting with the puppies. A great opportunity, but needs to be structured.
___9. The puppies are all in a narrow developmental range 8-16 weeks, and are highly supervised. Ideally, at first small puppies should be matched by size, at least until they gain confidence and care with puppies of a different size and developmental stages.
___10. Class has a maximum of 6 puppies of different breeds, shapes, colors and sizes. 4 is ideal. Even if there is a higher trainer to pup ratio, too many puppies is too many puppies to keep track of and the sheer chaos of more than 3 pairs is hard for the puppy and handler to focus in.
___11. Puppies are off leash for the class. This requires a room of decent size so each handler puppy pair has enough room to train.
___12. That puppies are allowed to just sit and watch if that is where they are at. Let them decide when they are ready to interact. They should not be forced to interact. Give them time to assess the situation and that choice helps them to gain confidence.
___13. More frequent sessions are ideal. A trainer who offers drop in classes (with limited group size and consistent handling expectations) many times a week is great. The more frequent the brief exposure to different puppies, rooms and environmental enrichment the better.
___14. The trainer follows a regular room cleaning protocol to prevent the spread of disease. Since puppies may start classes at 8.5 weeks, all of them should have their first set of inoculations.
From: Vancouver Island Assistance Dogs Blog www.servicedogtraininginstitute.ca 2015
Here's a video that shows a well-run small class of 3 pups.
As you progress through training your own service dog, you will find that there are behaviors that your dog does that you don't want to see and you just can't seem to over come. Once you reach that point, it is time to go back and figure out where the behavior started from and how you can change your dog's response to the situations. Retraining them sooner than later will help to smooth the training process for any behaviors and tasks that follow.
What Behaviors Should You Be Watching For?
The most problematic behaviors are any related to lack of impulse control:
grabbing from your hands (food or toys)
barking (especially when the dogs is demanding something) (might be a single bark or multiple barks)
slapping or grabbing with one paw
mouthing (you or visitors)
inability to stay still
dancing feet on platforms
spinning while waiting (for a ball to be thrown, or to go out a door etc)
pushy behaviors (at doorways, against legs, in your space uninvited etc)
What all of these behaviors have in common is that they are related to arousal level. When a pup or dog does not have or has not yet learned impulse control, these are the ways that it typically shows itself.
To Solve the Problem:
1. Prevent the dog from practicing the unwanted behavior by managing the environment so he doesn't need to do the behavior. For example, how can you keep his arousal level lower? What can you do to prevent access to the physical triggers?
2. Break each unwanted behavior into smaller parts.
3. Identify what foundation skills your dog is missing.
4. Look at your own training mechanics. Timing, Rate of Reinforcement and Criterion are three common areas where most people need improvement to reduce your dog's frustration.
5. Control the physical and emotional environment you train your dog in. Dogs do respond to what's happening around them!
6. Retrain from the very early beginnings of the behavior in a new environment. Get reliable behavior and slowly increase the dog's arousal level.
7. Video your training sessions and look at it with a critical eye or get someone else to do that. What are you doing or how is the environment set up to contribute to the behavior?
8.Teach impulse control generally (in other areas of life).
9. Get help from a professional. Set up a Skype or FaceTime session to make a detailed training plan, submit videos and get specific feedback on how to solve your training challenges.
Many people get impatient when they start looking for an assistance dog candidate. How long it can take depends on many factors:
- the breed you are looking for. Rare breeds may take longer. Regionally, the breeds vary too. Choosing more common breeds like a labrador or golden retriever increases your chance of finding a dog sooner.
- the population near where you live. In general, the higher the population the more dogs will be available to choose from both from breeders and from rescues. If you live on an island or in an isolated area, you may need to plan to travel to visit potential litters or dogs. Use Skype or FaceTime to see where the dogs live and interview the breeder/owner/rescue organization before you go in person.
- how important it is to you if the parents have been tested for health issues common to the breed. In my opinion, this is very important especially in breeding lines that are relatively short, such as a new breeder with dogs only afew years old. There are many breeders who have dogs from untested parents. Look carefully at the pedigree to see if previous generations have been tested and what their scores are.
- puppy or adult If you know the breed you want and have sourced a reputable breeder who produces healthy dogs with good temperaments, you may need to wait a year or more, especially if they only breed occasionally. I'd advise start looking at least 6 months before you plan to start training, especially if you are starting in spring or fall. The better breeders have presold their pups and are likely to have a wait list for the next litter. If you want your pup in the fall, start looking in the spring. It takes 2 months for the puppies to develop from conception and another 2 months for the pups to get to an age that is appropriate to go to their new homes. That gives the breeder a few months to look for potential mates for their dog. Not being in a hurry for a pup will also put you in good with the breeder. They don't like being pressured. Be open to considering any adult dogs that are returned or retired from conformation show.
It can be frustrating to have to wait especially when most people want their service dog yesterday! Knowing you have done your research and have made the best choice you have available will give you a good start to successfully training your own service dog.
Training your own service dog requires a support system for you and your dog to be successful. Many people dive in without considering what daily needs the dog has and how they will be met. They also don't think of emergencies like periods where they may not be able to care for the dog due to their own medical emergencies.
Identify Your Team Members
Before you seriously consider training your own service dog, make sure to identify who these people are, have a talk with each of them and specifically discuss with them what they will be doing for you and the dog for the life of the dog. Make sure they are willing and eager to help. If they are not, you may face a challenge when you need them the most. Don't assume they like dogs or will know what to do with your dog.
- your caregivers are on board with having a dog and their role in helping you maintain/train and use
- dog exerciser
- dog sitter (for periods when you need a break, are incapacitated or in the hospital etc)
- vet behaviorist (for significant problem behaviors like fear or aggression, perhaps due to an incident in public, if not local, you should be able to find one that does distance consultations via Skype or FaceTime)
- groomer (for regular grooming)
- medical doctor
Over the life or your dog, these individuals may change, but make sure that someone is designated to take on each role. Depending on your disabilities, some of the roles may be more important than others at times.
Make a Hard Copy of the Team List
It helps to keep a list (ideally a hard copy) of each role, who is doing that role when, their contact information and what they have agreed to do. If something happens to you, your dog will be cared for.